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FAQS

FREQUENTLY ASKED QUESTIONS:

How can I try on a Lauren Elaine Bridal gown?

If you're located in the Southern California area or planning an upcoming visit, we're happy to arrange a viewing appointment at the Lauren Elaine Style House in Los Angeles. Please submit an appointment request form, found here.
Additionally, you can learn more about the Lauren Elaine Style House here.
If you do not live in California, and/or a exclusive Lauren Elaine Retailer is not available in your region, we do offer complimentary exchanges for online orders. Please contact salesrep@lauren-elainedesigns.com for assistance regarding a purchase.

How do I take advantage of your complimentary 'made-to-measure' services?

Complimentary made-to-measure service* is provided prior to shipping, on all Lauren Elaine Bridal orders, to minimize the need for future alterations and help ensure a great fit.

To collect your measurements, our Custom Measurement Guides are provided by a customer service sales representative via email upon purchase. 

*Made to measure service denotes a gown is made to specific custom measurements. While this ensures the best fit possible upon arrival, and usually minimizes or eliminates the need for alterations - sometimes additional alterations may be necessary.  Additional alterations are a bride's responsibility. 

Why might I need alterations if I used the complimentary made-to-measure service?

While usually our made-to-measure gowns arrive fitting great, sometimes additional alterations are necessary. In most cases, additional alterations are limited to minor areas like strap adjustment, hemming, etc. and are usually necessary for the following reasons: (1.) Your measurements may have changed over the course of the production period. (2.) Personal preference. Especially with form fitting silhouettes (ie: mermaids, fit-to-flares, trumpets), every bride has their own unique idea of a perfect fit as it pertains to their individual shape. While our made-to-measure service helps accommodate a closer fit than a standard size, an additional alteration may be necessary to attain this unique vision. 

What is the production timeframe on Lauren Elaine gowns?

Unless a rush order is requested (we can accommodate almost any deadline with a rush order upgrade, please contact salesrep@Lauren-ElaineDesigns.com!), all Bridal Collection orders are completed within an estimated 4-6 months of purchase. If your wedding is in less than 6 months, please contact us to see if a rush order will be necessary. 

Rush fees vary depending on gown style, time of year, and deadline needed. Please contact us directly to discuss options. Salesrep@Lauren-ElaineDesigns.com

What happens after I place an order for my gown?

Upon purchase, your gown immediately enters production and your gown's materials and fabrications are sourced.  Within 48hrs of purchase, you'll receive our Custom Measurement guide to collect your custom measurements for our Made-to-Measure service. 

After production is completed, your gown is thoroughly inspected, steamed, and delivered to our shipping department- where it is carefully packaged. You will receive an email notification prior to shipment, to alert you of your gown's completion. Additionally, you will receive an email confirmation upon shipment with full tracking details and shipping provider information.

Can I customize my Lauren Elaine gown?

We offer several options for customizing your bridal gown. If ordering one of our Bridal Collection gowns, you have the opportunity to modify features such as straps, train, and fit modifications (i.e. raising/lowering back dip, sweetheart dip, etc.) Please contact us directly to discuss our modification options ~ salesrep@lauren-elainedesigns.com

In addition to modification options for Bridal Collection gowns, you are also able to add to crystal and/or pearl bead detailing to any of our gowns. Please contact us directly to discuss our crystal and pearl beading options.

For a full custom experience from start to finish, please read about our Custom Design Process here.

Am I able to receive production photos of my Lauren Elaine Bridal Collection gown during the construction process?

As we work with many brides and orders, photographing our gowns during the production process is not something our manufacturer can accommodate for Bridal Collection gowns. 
Do you offer payment plans?
Yes! We are happy to offer both payments in full and payments via installments. For installment payment options, please email us directly ~salesrep@lauren-elainedesigns.com
What is your Return Policy?

Our comprehensive return policy is available here.

Do you ship worldwide?
We work with brides worldwide, and we offer shipping worldwide - complimentary with all Bridal Collection gown orders. Learn more about our shipping policies here.

Do you send swatches of fabric?

Yes! We are happy to offer swatches of our laces complimentary for color selection, and gown preference-- upon placement of a deposit payment. As our laces are quite expensive, we do not send sample swatches or cut into our laces unless a commitment to a bridal gown has been made.  For additional swatch information, please contact salesrep@lauren-elainedesigns.com

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